Showing posts with label Suzette Haden Elgin. Show all posts
Showing posts with label Suzette Haden Elgin. Show all posts

Thursday, February 21, 2013

Suzette Haden Elgin - A New Verbal Attack Pattern?




INTRODUCTION
Those of you who are familiar with my Gentle Art of Verbal Self-Defense materials are also familiar with the set of English Verbal Attack Patterns (VAPs). (Like "If you REALLY loved me, YOU wouldn't [X]....." and so on.) I think I've found a new one, and that pleases me; that doesn't happen very often, and it hasn't happened in years. This pattern -- "Don't tell ME [X]...." -- came to my attention when I saw an example in one of the books on intonation that I've been reading. As with "EVEN a...." and "If you REALLY...", the opening words appear to be all it takes to signal that the utterance is a verbal attack.

The item seems to me to meet all the criteria for a VAP, but I'd like some peer review, please; let me know if you agree or disagree. Here's my evidence for you to judge, with examples.

**All VAPs must have two parts:

  1. the bait, which is the open attack that's supposed to get the targeted person's attention and provoke a response; and 
  2. one or more other attacks that are sheltered in presuppositions. 

For example:

  1. "Don't tell ME you didn't know it was Friday!"
  2. "Don't tell ME you cleaned this house!"


OPEN ATTACK (BAIT):

  1. You did know it was Friday, and you're lying if you claim otherwise.
  2. You didn't clean this house, and you're lying if you claim otherwise.


SHELTERED ATTACK:

1 and 2. Lying to me would be useless; there's no way you could fool me!

**All VAPs must have a neutral non-attack counterpart -- an utterance that contains the same words but isn't an attack, and that differs from the attack only because it's set to a different tune. For example: 


       3a. "Don't tell me you've forgotten your ticket!"

       3b. "Don't tell ME you've forgotten your ticket!"


Sentence #3a just means that I'm horrified because it has suddenly dawned on me that you may have forgotten your ticket; I'm saying, "Oh no! Please say you haven't forgotten your ticket!" It's not an attack, and it says nothing at all about your truthfulness. (Like any English utterance whatsoever, it could of course be made hostile; it could be said sarcastically or viciously. But that wouldn't make it a VAP.) Sentence #3b, on the other hand, accuses you of lying and tells you not to bother; it means, "You didn't forget your ticket, and you're lying if you claim that you did -- and don't bother trying that with me, because there's no way you could fool me."

**Finally, a special "attack tune" is characteristic of the VAPs. The "Don't tell ME" utterances have a very distinctive melody, with a sharp rise in pitch on "ME" and then a sharp drop in pitch for the rest of the utterance. 


Copyright © 2002 Suzette Haden Elgin



Wednesday, February 20, 2013

Suzette Haden Elgin - The Gentle Art of Verbal Self-Defense (GAVSD) Overview





OVERVIEW: The GAVSD System




1. The four basic principles

A. KNOW THAT YOU ARE UNDER ATTACK
B. KNOW WHAT KIND OF ATTACK YOU ARE FACING.
C. KNOW HOW TO MAKE YOUR DEFENSE FIT THE ATTACK
D. KNOW HOW TO FOLLOW THROUGH. 

 
2. The goal
 
To establish an environment in which verbal violence almost never occurs; and in which -- on those rare occasions when it cannot be avoided -- it is dealt with efficiently and effectively, with no loss of face on either side.


3. Using Miller's Law (from psychologist George Miller) 

"In order to understand what another person is saying, you must assume that it is true and try to imagine what it could be true of." (George Miller; 1980.) 

Our tendency when we hear someone say something that strikes us as unacceptable is to assume that it is false and try to imagine what's wrong with the person who said it. (As in: "That's ridiculous! He's only saying that because he's stupid/biased/ignorant/trying to trick me/..." and so on.) This guarantees communication breakdown; instead, use Miller's Law. The proper response when someone says, "My toaster has been talking to me!" is to give the speaker your full attention, ask, "What has it been saying?", and then listen carefully.
  

4. Using the Sensory Modes (from Jung, Edward T. Hall, and others) 

We interact with the world by using our sensory systems -- sight, hearing, touch, smell, taste, and more. By the time we are about six years old we've discovered that one of those systems works better for us than the others do, and it becomes our preferred or dominant sensory system.The Sensory Modes are the vocabularies of the sensory systems, plus some associated body language items. Because people communicating under stress tend to rely most heavily on their preferred Sensory Mode, matching that mode is a way to speak their language and increase your chances for satisfactory communication. 


Rule One:
Match the mode coming at you. 

Someone says: "How bad does it look?"
Right response: "I don't see it as serious" or "It looks pretty bad."
Wrong response: "I don't feel like it's anything serious."

Rule Two:
If you can't follow Rule One, try not to use any Sensory Mode language at all. 

Someone says: "How bad does it look?"
Right response: "I don't think it's anything serious."
  

5. Using the Satir Modes (from Dr. Virginia Satir)

The Satir Modes -- Blaming, Placating, Computing, Distracting, and Leveling -- are language patterns people use when communicating under stress. Suppose that five people are in an elevator and it suddenly stops between floors.... 

Blaming: "ALL right! WHICH ONE of you pushed the STOP button??!"
Placating: "GOSH, if this is MY fault, I'm sure SORRY!!"
Computing: "There's no reason to get upset. Any sensible person knows that."
Leveling: "I don't like this -- it's scary."
[A person using Distracter Mode will use all four of the other Satir Modes, switching rapidly from one to another; Distracting is panic.] 


The Satir Mode Loops:
 
Blaming in response to Blaming gets you a fight. 

Placating in response to Placating gets you an undignified delay. 

Computing in response to Computing gets you a dignified delay. 

Leveling in response to Leveling is an exchange of the simple truth; it's always the best choice when it's safe and when it's appropriate. 

Distracting in response to Distracting is panic feeding panic; it's always a mistake. 


Rule One:
If you don't know what to do, go to Computer Mode and stay there until you have a good reason to change.


Rule Two:
If it would be desirable for the Satir Mode coming at you to escalate -- if that's what you want to have happen -- match that mode.
  

6. Using the Three-Part Message pattern (from Dr. Thomas Gordon and others) 

The three-part message is a language pattern for making complaints. It's designed to get past the automatic negative reaction people have to complaints and bring about the desired change in behavior. The pattern is: "When you (X), I feel (Y), because (Z)." All three parts must be items that can be verified in the real world. This pattern is more likely to produce that behavior change than traditional complaints, and is always the best move. Example: "When you don't water the tomatoes, I feel angry, because plants die without water." 


7. Managing the Verbal Attack Patterns (VAPS) of English
 
Vaps are English language patterns used to demonstrate power over a targeted victim by (a) capturing and holding their attention and (b) evoking a highly emotional response. They have two parts: an open attack (the "bait") and one or more attacks sheltered in presuppositions. For example: 

A. "If you REALLY cared about your job, YOU'D get to work on TIME!"
B. "WHY don't you ever LISTEN to me when I talk to you??!"
C. "Even a person YOUR age should know SOMETHING about stocks!"
D. "SOME people would FIRE you for coming to work dressed like a THUG!"
E. "YOU'RE not the ONLY person who has PROBLEMS, you know!" 


Rule One:
Ignore the bait. 


Rule Two:
Respond directly to a presupposition. 

For example....... 

Attack:
"If you REALLY loved me, YOU wouldn't waste MONEY the way you do!!"
or...
"If you really LOVED me, YOU wouldn't waste MONEY the way you do!" 

(The first part of the attack presupposes "You don't love me"; the bait is, "You waste money.") 


Recommended Responses:
"Of course I love you."
"When did you start thinking I don't love you?"
  

8. Principles for dealing with the body language of English
 
A. When the words and the body language don't match, believe the body.
B. No words, no matter how carefully chosen, can cancel body language.
C. Emotional information is carried almost entirely by body language.
D. The most powerful part of body language is the tone and intonation of the voice -- the tune the words are set to.
  

9. The Metaprinciples
 
A. Anything you feed will grow.
B. Anything you starve, smother, or neglect will fester or die.
C. Every language interaction is an interactive feedback loop.
D. The only meaning an utterance has in the real world is the meaning the listener understands it to have.
E. Mismatch is a warning sign; watch for it. 


[This overview can do nothing more than provide a very rough idea of the system. For details, explanations, history, examples, exceptions to rules, and additional techniques, see the Gentle Art of Verbal Self-Defense books and audiotapes; see also the sources cited in those materials.]
  

Copyright © Suzette Haden Elgin 2000




Tuesday, February 19, 2013

Suzette Haden Elgin - Why You Need to Master Verbal Self-Defense

 
 



When you have mastered physical martial arts skills, you're well prepared for physical conflict. If muggers try to attack you on the street, if you find yourself involved in a fight in a bar or at the beach, if you see someone physically abusing a weaker person, you're ready and able to deal with that. You're also prepared to demonstrate your skills in tournaments and exhibitions. That's all to the good -- but it's not enough.
Stop and think, please. Ask yourself just one question:
 
"How often am I likely to get involved in physical combat and conflict?
How often does physical fighting come along in my life?"
 
For most people today, the answer will be that you very rarely need your physical combat skills except when (and if) you take part in tournaments and exhibitions.

But that doesn't mean that you never are involved in conflict. On the contrary! Unless you're very unusual, not a day goes by that you don't find yourself fighting with other people. It's just that the conflict is verbal instead of physical. When your boss chews you out unjustly, the fact that you could have him down on the floor begging you for mercy in seconds is no use to you. When somebody shoves in front of you in a line, your physical skills are no help. When the fight is with your spouse or your teacher or your parents or your kids, it makes no difference how many kicks and holds and moves you know. In the vast majority of verbal conflicts -- which today means the vast majority of all conflicts that occur in your life -- using your physical martial arts skills will get you fired, or arrested, or both.
 
Even if you work in a field where the potential for physical conflict is much higher, such as law enforcement or emergency medicine, you're rarely free to respond to a physical threat physically. To do that always means risking citizen complaints, malpractice suits, and similar problems. You may have to do it, but it's not going to be your routine first response, and you're going to have to be extremely careful.

For every incident of physical violence that goes on in this country today there are hundreds of incidents of verbal violence. Sane people who aren't criminals don't just walk up to others and start hitting -- which means that almost 100% of physical conflict starts out as verbal conflict. First there is an argument. First there are hostile words, or hostile body language such as shrugs and sneers and insulting gestures. Only then, after the hostile language, do people start hitting. And up to that point -- up to the moment when physical combat begins -- what you need is verbal self-defense.

There are two goals in verbal self-defense:
 
  • To establish and maintain a language environment around you, by your own behavior and by the power of your presence, in which verbal violence almost never happens.
  • To be able to deal with verbal violence -- on those rare occasions when it really cannot be avoided -- efficiently, and effectively, with no loss of face on either side.

This is the martial art of verbal self-defense. You might not have needed it in past centuries. You might not need it in parts of the world where life is brutal and violent for almost everyone. But in the Western world today, you do need it. Without it, you're not "ready for anything"; you're only ready for things that may not happen once a year. And the rest of the time, you are in the same situation with regard to verbal attacks that people who know no martial arts are in with regard to physical ones: dependent on blind luck to get you through. That's not safe, it's not necessary or sufficient, and you can do far better. Let's begin....



The Four Basic Principles of Verbal Self-Defense
 

First Principle: Know that you are under attack. 
When an attack is physical, you never have any trouble spotting it; you know immediately when someone hits or kicks or shoves you. You can feel the attack directly, If other people are around, they will usually have seen and heard the attack too, and they'll agree with you that it was an attack. Often there'll be physical evidence in the form of bruises or cuts, to back up your claim.

Verbal attacks are very different. Not that you can't feel them -- you can. But the feeling is what we call a gut feeling; it's not like the pain from a punch or a kick or a slap, for which you could always say exactly where the blow fell. And it's often very hard to spot the actual move the attacker has made. Because...

For English, verbal violence isn't in the words:

It's in the TUNES the words are set to.
 
We can say any sequence of English words, no matter which ones we choose, in a way that is hostile and brutal. We can say any sequence of English words in a way that is friendly or loving. The emotional messages of English are carried by the tunes we set our words to, not by the words themselves. You may have thought that it would be easy to spot verbal violence because the attacker would be using obscenities and open insults and calling you ugly names. That's false, for three reasons.

  1. Most people who attack in that way do it as part of a physical attack.
  2. It's perfectly possible to set obscenities and "insults" and ugly names to friendly tunes.
  3. Most verbal attackers are careful to choose words that will leave them able later to use this move: "But all I SAID was.....", followed by the same words spoken with a different melody.


In other lessons we'll come back to this question of the tune that words are set to. For right now, what's important is to remember that if what someone says to you gives you a gut feeling that you've been attacked, you should pay attention to that feeling, no matter what words were used. You know the melody of English verbal violence; it's as much a part of the language as any word is, and when you hear it, you recognize it.
Written English isn't very good at showing the tunes that go with the words, but we do have a few ways to at least make a stab at it, and we'll be using them in these lessons. Compare these two sentences, where some words are in all capital letters to show you that the person saying them is really bearing down on those particular words to give them extra emphasis.

"Why do you eat so much junk food?"

 "WHY do you eat SO MUCH JUNK food?" 

Notice: Those two sentences have exactly the same words, but they don't mean the same thing at all. "Why do you eat so much junk food?" is just a question, asked by somebody who wants to know the answer. It may be a rude or nosy question, it may be a question you'd refuse to answer -- but it's not an attack. The other sentence is very different. Someone who says "WHY do you eat SO MUCH JUNK food?" to you has absolutely no interest in your reasons for eating junk food. That sentence is not a question, it's an attack. And it would still be a verbal attack if it looked like this: "Sweetheart, WHY do you eat SO MUCH JUNK food?" When the tune is violent, throwing in a few "sweethearts" and "dears" doesn't cancel the violence. Don't let "sweet talk" added to a verbal attack confuse you. Verbal attackers will try hard to tell you that you're just being childish, that you're being "too touchy," that you're only imagining things, that "all they SAID was..." something completely innocent. You are a native speaker of English; you know when you are under verbal attack because you feel it, in exactly the same way that you feel it when somebody hits you. Don't be confused: Know that you are under attack.

 

Second Principle: Know what kind of attack you are facing. 
When you find yourself in a physical fight, you automatically size up your opponent. You make judgments about your opponent's strength and motives and goals. You need to do exactly the same things with verbal attacks. Ask yourself these questions:

  • How strong and skilled is this person who's attacking me?
  • Why is the attack happening? What would be the reason behind it?
  • What is the goal of this attack? What is the attacker trying to accomplish? 

When an attack is physical, you can pretty well judge the person's strength by just looking. Almost always, attackers who are children or elderly people, or who are sick or handicapped, will also be weak. You can't rely on such things with verbal attacks, because they don't require physical strength. A very small child, a sweet-looking elderly woman, a frail-looking elderly man, a person lying sick in bed -- such people can be very good at using verbal violence. Don't let appearances mislead you.

As for the motives and goals, sometimes they will be as mysterious as they are in physical attacks. But stop and think, when an attack happens; you may be able to figure it out. You can tell the difference between a person who's just picking a fight because he's bored, and one who's attacking because somebody else just chewed him out and he needs to take that out on somebody. You can tell the difference between a person who's attacking because she's showing off and one who's attacking because she's so tired and worried about something else entirely that she doesn't really know what she's doing. As you practice your verbal self-defense skills you will learn to recognize many different types of attackers and attacks.
 

Third Principle: Know how to make the defense fit the attack.
Suppose somebody hits you and you realize that it's because they're just totally out of control and scared and hitting out without even knowing why they're doing it. You don't come back at that person with the same physical force that you'd use if somebody came after you personally with the goal of doing you serious damage. When a confused person who's had too much to drink swings at you, you handle that differently than when the attacker is someone with a clear mind. You don't hit someone who is only half as strong as you are with the same force as someone that you know is your physical equal. In physical combat you honor the rule about not using elephant guns to shoot butterflies. In verbal self-defense, you follow exactly the same principles.
 

Fourth Principle: Know how to follow through.
You might think that this would be the easy part. It's not -- it's the hardest of the four principles to follow. The reasons for this will become more clear in later lessons, as we study different attack patterns and responses. For now, just remember that nothing is harder than learning to do something differently from "the way you've always done it" -- and the chances are good that the way you've always handled verbal abuse is all wrong. On page 37 of their excellent book, Aikido in Everyday Life, Terry Dobson and Victor Miller wrote that

"Fighting back is one of the most counterproductive responses in most conflict situations."

That is even more true in verbal conflict than it is in physical conflict. What verbal attackers are usually trying to do is prove that they can get and keep your total attention, even if you had other plans for the time involved. They may have additional goals, but the main thing they want is your attention and the emotional charge that comes with it. If that attention comes in the form of fighting back, that's okay; the attacker will be delighted. If it comes in the form of one of the other two ways our society teaches us to handle verbal abuse -- pleading ("Oh, PLEASE don't start that!") or debating ("There are four reasons why you shouldn't say that to me. First.....") -- the attacker will happy settle for one of those, too.

Your natural tendency when someone starts using hostile language at you is to respond by counterattacking or pleading or debating, depending on the situation and your personal style of language behavior. The temptation to do that is very strong; the habit of doing that is very strong. However, when you do it you are giving the attacker exactly what he or she wants. If the attacker can get you to do one of those things and surrender your total attention, the attack has succeeded. In this course you will learn a set of verbal self-defense strategies and tactics that will make it possible for you to keep that from happening.
 

A Sample Verbal Self-Defense Tactic
Let's close this lesson by looking at a very simple, but very effective, verbal self-defense tactic, so that you can see what the term means. Let's say that your attacker is Bill, a man who works where you work, and he comes at you with that line about eating junk food. He expects you to take his bait and come roaring back at him, so that he can tie you up for fifteen minutes in a stupid argument. He expects something like this dialogue:
 
Bill: "WHY do you eat SO MUCH JUNK food?"
You: "What do you mean by THAT? I don't eat any more junk food than anybody ELSE around here!"
Bill: "Oh, YEAH? What about that DOUGHnut I saw you eating this morning? You call that HEALTH FOOD?"
You: "Listen, what I eat is NONE OF YOUR BUSINESS!"
Bill: "Pretty touchy, aren't you? I'd be touchy, too, if I kept stuffing my face with pizza and candy bars and FRENCH fries all day long every day, the way YOU do!"
You: "Now WAIT a minute! YOU--"(And so on.)

Don't give Bill that satisfaction. Instead, do it this way:
 
Bill: "WHY do you eat SO MUCH JUNK food?"
You: "I think it's because of something that happened to me when I was just a little kid. We were living in Detroit at the time, and... No, wait a minute. It couldn't have been Detroit, it must have been when we were living in Indianapolis. Because that was the summer that my Aunt Grace came to visit us and she brought her dog...."


You see how that works? It's called "The Boring Baroque Response," and it
is one of the most useful all-purpose verbal self-defense moves. The metamessage
it delivers -- the message behind the actual words you say -- goes like this:

 
"I understand that you want my attention, and that your plan is for me to spend the next fifteen minutes in a stupid argument with you. I won't play hat game, but I won't just abandon you. I'll give you some attention, since that's what you're after -- but it won't be any fun. It will be horribly, excruciatingly, boring."


If you do this right -- which means that you do it neutrally, without being
sarcastic, or setting your words to any other hostile tunes -- most verbal
attackers will give up and go away before you get very far into a Boring
Baroque Response. They may say, "Oh, FORGET it! Never MIND! SHEEESH!" as
they go; that's okay. What matters is for them to go on their way instead
of wasting your time and energy. And if every attempt they make to attack
you verbally gets a Boring Baroque Response, they will soon learn that you
are absolutely not going to be their verbal violence partner and they'll
give up.

The Boring Baroque Response isn't right for every situation. If your boss comes at you with "WHY are YOU LATE every single morning? WHY can't you get here on TIME once in a while?", answering with a BBR is only going to make matters worse. But there are many attacks for which it is the perfect move. It's a good first tactic to learn.




And there you have it!

The first simple, but very effective lesson in. . .

The Gentle Art Of Verbal Self-Defense.
 

Monday, February 18, 2013

Suzette Haden Elgin - How Verbal Self-Defense Works




Introduction to How Verbal Self-Defense Works

Lots of people think verbal self-defense means fighting back. Their image of verbal self-defense is a collection of killer smart cracks plus strategies for using language to wipe the floor with their opponents. It's not an accurate image.

In this edition of How Stuff Works, I'd like to show you a different way to relate to other people, especially when you disagree. Let's talk about it a minute.


Why Verbal Self-Defense?

It has undoubtedly happened to you. There you are, in the middle of a fierce argument with someone, and suddenly you realize that you not only don't particularly care about the subject of the argument but you can't understand how you got into the altercation in the first place!

This isn't trivial. Hostile language is dangerous to your health and well-being; it's toxic stuff. People who are frequently exposed to hostile language get sick more often, are injured more often, take longer to recover from illness and injury, and suffer more complications during recovery. As an obvious result, they tend to die sooner than those not so exposed.  What's more, hostile language is just as dangerous to the person dishing it out (and to innocent bystanders who can't leave the scene) as it is to the person on the receiving end.
Obviously it's to your advantage to stay out of arguments in both your personal and your professional life, unless something truly important -- something about which you care profoundly -- is at stake. Even then, most of us are aware that it's possible to have intense discussions that don't turn into altercations. How is it, then, that intelligent people keep finding themselves involved in arguments almost by accident?

The answer is pretty simple, and it's a relic of the days when humankind dealt with sabertooth tigers at close range on a regular basis. One of the parts of your brain (the amygdala) is on constant duty, and one of its primary tasks is to scan for danger. When it spots an incoming perception that meets its criteria for danger, it has the ability to send a message that provokes an immediate fight-or-flight reaction, and it can do that without first going through the reasoning part of your brain. It can literally short-circuit your thinking process. In the sabertooth tiger days this was a good thing. You saw something vaguely big and furry, and you either left the scene fast or threw your club. You acted first, and then you thought about it, which increased your odds of survival a good deal.

This part of your brain can still be a good thing on those very rare occasions when you do face imminent life-threatening sudden peril from tornadoes or terrorists or mad gun-toters. The problem is that it's just as likely to kick in when the only threat you face is some klutz who wants to argue about whether his computer is more powerful than your computer. If the amygdala thinks the klutz is a threat, it bypasses your reasoning brain -- and shortly you're thinking, "I don't even CARE whether my computer has more memory than this turkey's computer! How  the heck did I get INTO this?? And how the heck do I get OUT of it so I can get on with my day??" This can happen to anybody now and then; we all just lose it sometimes. But if it happens often, it's a grave threat to your well-being. It's a lot more dangerous to you than most of the risk factors you spend time and money trying to guard against. You need to know how to put an end to this nonsense.


The Basics of Verbal Self-Defense

Verbal self-defense has three basic parts:

  • understanding what's really going on
  • listening instead of leaping to conclusions
  • knowing how to respond.

Understanding what's really going on

First and foremost, you need to educate your amygdala. When somebody comes at you with hostile language, your amygdala typically says, "DANGER! RED ALERT!", and off you go. You need to be able to change the criteria your amygdala has for defining a threat.

Suppose a two-year-old runs at you screaming "YOU BIG MEANY! I don't LIKE you!" and starts pounding on your knees with tiny fists. Your amygdala doesn't pay the slightest attention. You know the toddler is no threat to you, you understand what causes such episodes, and you have better sense than to get involved in a fight with the poor little kid. The key here is that you understand what's going on, and that lets you stay detached and rational.

With verbal attackers, the problem is that we usually don't understand what's going on. The dominant idea about such people in our culture is that their goal in attacking you verbally is to hurt you, to cause you pain, to do you harm -- and that does of course fit your amygdala's specifications for danger. However, the idea is all wrong. It's a myth, just as "Sticks and stones will break your bones but words will never hurt you" is a myth.

Anybody can verbally attack once in a while. You're over-tired, you've had a horrible day, you're coming down with a bad cold, somebody says a few innocuous words at you, and you lose it -- you go after them as if they'd approached you swinging an axe. But chronic verbal attackers -- the ones that keep everybody around them in turmoil all the time, the ones that people will flee into a restroom to avoid when they see them coming down the hall -- are different. Sure, they could be sadistic psychotics out to savage you, but that's not likely (and if they are, there'll be other clues, such as the fact that they are swinging an axe). Almost always, chronic verbal abusers behave the way they do for one of two reasons:

  1. A small percentage are simply klutzes. They're ignorant. They know no other way to communicate with other human beings. All they need is education.
  2. As for the rest, they're desperate for attention and they know that throwing hostile language at you will get your attention.
In both cases, once you understand what's really going on, your reaction to such people will no longer be, "Danger! Red alert!" Your reaction will be compassion. As in "Poor thing. Desperate to communicate, and that's the best he/she can do." Or "Poor thing. Desperate for attention, and that's the best he/she can do." You still may not like the attacker and you'll still find the attacker's behavior unacceptable, but you won't have any interest in arguing.


Listening instead of leaping to conclusions

Psychologist George Miller long ago said something so important that I call it Miller's Law; he said,

"In order to understand what another person is saying, you must assume that it is true and try to find out what it could be true of." 

That is, when somebody says, "Hey! My toaster talks to me!", your proper response is a neutral "Oh? What does your toaster say?" Followed by careful listening, with your full attention. You're not accepting as true the statement that the person's toaster talks to him or her; you're assuming temporarily that it is true, and then you're listening carefully to find out what the statement could be true of.

That's not how most of us operate. Most of us use a rule that I call Miller's Law In Reverse. We hear somebody say something that we react to negatively; we immediately assume that the utterance is false; and we stop listening because we're busy telling ourselves what's wrong with the person that explains why they'd say something so unacceptable to us. We leap to conclusions. We tell ourselves things like these:

  • "He's only saying that because.... he's uneducated/crazy/drunk/old/sadistic/showing off."
  • "She's only saying that because.... she's an airhead/vicious/on drugs/totally confused/out to get me."
  • "They're only saying that because... I'm short/people like them have no manners/I can't afford a decent suit/they don't like me."

The minute we do that, all listening stops. You can't listen to what someone else is saying and listen to your own self-talk at the same time; it's not neurophysiologically possible. And what happens next? A great deal of the time, a fight happens. Like this:

X: "Hey! My toaster talks to me!"
YOU: "Look, I don't have time for that kind of garbage! I've got work to do!"
X: "And I suppose MY work isn't as important as yours?"
YOU: "I didn't say that."
X: "Oh, yes you did!"
YOU: "I did NOT! I just said..." 

And so on, downhill from there.

People tell me they don't have time to listen, they're too busy. I can assure you, based on three decades of teaching verbal self-defense, that they spend far more time straightening out the messes that result from not listening. Give the speaker your full attention for as long as it takes to understand what's really being said and why. Even if the speaker is a child. Perhaps especially if the speaker is a child. I once heard a mother answer a child's "Mom, I wish I was dead" with "Were dead, dear, not was dead." This is how we end up reading in newspapers that a child has done some terrrible thing "without warning." This is what's behind going home one night and finding that your spouse has left you "without warning." There's always a warning, but somebody has to be listening to it; otherwise, the person will give up and stop trying.


Knowing how to respond

Our culture teaches three standard ways to respond to a verbal attack:
  1. Attacking back - "How DARE you say that to me!"
  2. Pleading - "I can't BELIEVE you're going to start that again when you KNOW how much work I have to do today!"
  3. Debating - "There are three reasons why what you say is ridiculous. First..."
All three are strategic errors, because all three reward the attacker by providing your immediate full attention, often with an emotional reaction thrown in that increases the intensity of that attention. All you do when you use those three traditional responses is encourage the attacker to do it again. After all, it worked.

What you need is a response that doesn't do this. You need a response that lets the attacker know you won't serve as willing victim. Fleeing the scene won't do it; fleeing makes it obvious to attackers that they "got to you"; they'll be eager to try again. Silently ignoring attackers won't serve either; in our culture, silence is punishment, and is just another kind of counterattack. Like fleeing, it says, "You got to me. You can push my buttons."

The verbal self-defense system that I teach includes an array of techniques too large to fit in this brief article. But I can give you two examples here (and you can find more information in my books or at my verbal self-defense Web site). Your goal is to respond to hostile language in a way that doesn't set you up as a victim, doesn't reward the attacker, doesn't require you to sacrifice your principles or dignity, and causes no loss of face on either side. For instance....


Use The Boring Baroque Response

When I'm asked to teach just one quick technique that can be used in lots of situations and is easy to learn, I teach the Boring Baroque Response (BBR). Suppose you have to deal with someone who is forever coming at you with hostile attacks like "WHY can't you EVER do your share of the WORK around here??" and "WHY do you eat SO MUCH JUNK food??" and "WHY don't you stop DRESSING like a NERD??"

What your attacker wants is an interaction that goes roughly like this:

X: "WHY do you eat SO MUCH JUNK food??"
YOU: "Whadda you MEAN? I DON'T eat a lot of junk food!"
X: "Oh, NO? What about that DOUGHNUT I saw you eating ten minutes ago?"
YOU: "Listen, I didn't have time to eat breakfast! I NEEDED that doughtnut!"
X: "Oh, yeah? Well what about that PIZZA you ordered yesterday afternoon...."
And so on... 

This gives your attacker a chance to run you through a long list of complaints about the way you eat, and to demonstrate his or her power to really get you going. Even if you come out of this thinking that you have "won the argument," you've lost -- because the attack worked, and the attacker got what he or she wanted. People like your attacker are like little kids who'd rather be punished than ignored: If the only way they can get your full attention is to get your negative attention, they'll settle for that.

Instead of falling for this tactic, use a Boring Baroque Response. Your attacker has come at you with "WHY do you eat SO MUCH JUNK food??" And here's what you say, while you stare not at the attacker but off into space, as if you were thinking deep thoughts.

"You know, I think it's because of something that happened to me when I was just a little kid. We were living in Detroit at the time, and... No, wait a minute! It couldn't have been Detroit, it must have been when we were living in Indianapolis, because that was the summer my Aunt Grace came to visit us and brought her dog. You know those funny little dogs with the big ears that stick out? Well, this dog...." [And so on, for as long as it takes.]

A response like this delivers the following message: "I notice that you're here to pick a fight. Do that if you like, but it's not going to be much fun for you, because I won't play that game." Listening to a BBR is excruciatingly boring. The most usual result is that by the time you've gotten to the part about your aunt's dog the attacker is already saying, "Oh, never MIND!" and leaving in a hurry -- while making a mental note that you're no fun as a victim and shouldn't be chosen for that role in future.

When the attack comes in the form of a statement instead of a question, as in "ALL YOU DO is stuff your face with JUNK food!!", just begin with "You know, hearing you say that reminds me of something that happened to me when I was just a little kid...." and so on. If you need a hifalutin version, say it reminds you of "an article I read only the other day in the New York Times. No, wait a minute.... It couldn't have been the New York Times. It must have been the Washington Post, because that's the one that comes on Thursday and Eileen always gets it before anyone else and....." . The BBR is also the best way to deal with none-of-their-business questions and comments from strangers. Like, "Oh, what a cute baby! It looks Chinese! [Or Spanish. Or whatever. The nosy stranger's point is that whatever the baby looks like, it doesn't look like it shares your ethnic heritage.] Where did you GET it?" Just remember one thing: You have to do the BBR straight. If you sound sarcastic or patronizing or hostile, it becomes a counterattack and it won't work.


Use Computer Mode

Hostile language in English almost always has two identifying characteristics:
  1. lots and lots of personal vocabulary and personal comments.
  2. lots of extra stress on words and parts of words.
Responding with more of the same is like throwing gasoline on a fire; it gives your attacker everything needed to feed the argument and make it escalate. There's a very different way of talking (from the work of Virginia Satir), that I call Computer Mode. To use Computer Mode: You avoid everything personal; you talk in platitudes and generalities and hypotheticals; and you keep your body language -- including the tune your words are set to -- neutral and controlled. Computer Mode defuses verbal attacks because it doesn't give the attacker what he or she wants and it doesn't give the attacker any fuel with which to keep the altercation going. There is no safer stance.

Suppose somebody has come at you with an attack like "WHY can't I ever FIND anything around this place? Do you HIDE STUFF just to be annoying, or WHAT??" Don't take the bait. Don't start claiming that you don't hide things; don't start explaining your system for putting things in their places; don't start yelling that the attacker is the one who misplaces everything or is just too stupid to be able to find anything; don't just yell, "Get out of my FACE, you creep!" All those responses reward the attacker and make you a participating verbal victim. Instead, say something like this:

  • "People get irritated when they can't find things."
  • "It's very annoying not to be able to find things."
  • "Misplaced tools [or books, or supplies, or whatever] cause problems in every workplace [or home, or clinic, or whatever]."
  • "Nothing is more distressing than having to hunt for things."

 No matter how many more times the attacker throws hostile language at you, continue to answer only with another response in Computer Mode. If the hostile strategy has always worked in the past, it may take the attacker a while to understand that it's not going to work this time. Eventually, the attacker will run out of steam and give up -- and again, will make a mental note that you're no fun as a victim and shouldn't be chosen for that role in the future.

You'd be amazed at how many potential arguments I've nipped in the bud with a single meaningless emergency platitude. The attacker makes the first hostile move; and I answer, solemnly, "You know, you can't tell which way the train went by looking at the tracks." Many, many times, the next line from the poor soul attacking has been, "I never thought of it like that." Almost every time, the argument has ended right there -- for an impressive savings in time and energy all around, and far less pollution of the language environment.


Going Forward

In every hostile-language situation you have a broad range of responses at your disposal, from fierce anger at one extreme to silence at the other. Different responses have different consequences. The consequences of either the amygdala-driven fight-or-flight response, or the traditional responses of counterattack and pleading and debate, are rarely satisfactory. The consequences of chronic exposure to hostile language literally threaten your life and the lives of everyone else one involved. You don't have to go that route. Use verbal self-defense instead.


About the Author

Suzette Haden Elgin, Ph.D., is an expert in applied psycholinguistics and is the founder of the Ozark Center for Language Studies (OCLS). OCLS offers a complete line of verbal self-defense products and services; for more information, contact Suzette directly. She is the author of the Gentle Art of Verbal Self-Defense series, including: How to Disagree Without Being Disagreeable, You Can't Say That To Me!, and more than a dozen other books and audio programs. You can also find a lot of information on verbal self-defense in her recent The Grandmother Principles and in her novels, which aren't part of the series. Go to http://www.sfwa.org/members/elgin for links and details.



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Stickgrappler's Sojourn of Septillion Steps